Shipping Information

Domestic Shipping

 

  1. We use JNE Express REG (Regular) for deliveries to all cities in Indonesia.
  2. We do not provide instant or same-day delivery services.
  3. We do not accept Cash on Delivery (COD) payments.

 

Estimated Delivery Time for JNE Express Regular:

  • Jabodetabek & Bandung: ± 1-3 Business Days
  • Java, Bali, & NTT: ± 3-8 Business Days
  • Sumatra, Kalimantan, & Sulawesi: ± 3-8 Business Days
  • Papua: ± 5-12 Business Days

 

Order Processing Time

 

  1. Orders can only be shipped after full payment is received and confirmed.
  2. Orders are processed 1-2 days after the order is confirmed (no deliveries on holidays and national public holidays).
  3. Order transactions after 2:00 PM WIB will be processed on the next business day.
  4. If the store is closed, there will be no deliveries (information about store closures will be updated via our social media).
  5. After that, the delivery courier will take a certain amount of time to deliver it to you, which varies between 1-3 days for domestic shipping. In short, from the time payment for an order is confirmed, the order will arrive in a minimum of 3 days.

 

Track Your Shipment

 

  1. For domestic shipping, you can track your shipment at https://jne.co.id/tracking-package by entering your package's tracking number.
  2. Tracking numbers can usually be tracked after being picked up and processed by the courier. Please allow at least 24 hours for processing by the courier. If your order is completed on a weekend/national holiday, the order will be trackable on the next business day.

 

Shipping Terms & Conditions

 

  1. Nathacraft is not responsible for any risk of loss or damage after the shipping expedition delivers the goods to your address.
  2. Customers are responsible if the shipping expedition cannot deliver the goods on time due to the following conditions: 
    • Incorrect or incomplete personal data & address entered,
    • No one is available to receive at the destination address,
    • Recipient rejects the goods.
  3. If the goods are returned to us, the customer is obliged to pay the shipping fee once again if the error was caused by the customer's conditions.
  4. In case of incorrect item delivery from Nathacraft, please contact us via email at nathacraftaccessories@gmail.com, by attaching an uncut unboxing video proof.