Return & Exchange Policy

Cancellations

 

  1. Please understand that we do not accept cancellations of any kind to avoid system chaos, as our products are made in limited quantities (1 brooch = 1 piece).
  2. Please ensure that your personal information and shipping address are correct and that you have read the description of each product before checking out.

 

Returns

 

  1. We do not accept returns of any kind. All purchases are final.
  2. If you have a complaint about your order, please contact us at nathacraftaccessories@gmail.com with your order number # (e.g., #NC1001) and an unboxing video and photos of the product to initiate a conversation about how we can resolve your issue. We are always happy to help!
  3. We do not accept complaints without evidence. Before opening your package, please record a clear unboxing video and take some photos of the product.
  4. Attach the unboxing video and unboxing photos to the email attachment.
  5. If the item is returned to us, the customer is obliged to pay the shipping fee again if the error is due to the customer's circumstances.
  6. Nathacraft reserves the right to reject complaints from any transaction even if the above conditions are met.
  7. We value your trust, therefore we will do our best and prepare your order carefully.

 

Exchanges

 

  1. Please understand that items/products that have completed the checkout process or have been paid for cannot be exchanged or replaced to avoid system chaos, as our products are made in limited quantities (1 brooch = 1 piece).
  2. All purchases are final.

 

Manufacturing Defects

 

  • If there is a problematic product (manufacturing defect or wrong item sent), the complaint must include an unboxing video of the package without pauses, with an uninterrupted duration from before opening the package until after opening the package, and taking several unboxing photos, then sending them via email to nathacraftaccessories@gmail.com, by including the order ID number # (e.g., #NC1001) in the subject line of the email. Without an unboxing video, complaints cannot be processed.
  • If damage occurs due to external factors, it is beyond Nathacraft's responsibility.
  • Nathacraft reserves the right to reject complaints from any transaction even if the above conditions are met.

 

Shipping Terms & Conditions

 

  1. Nathacraft is not responsible for any risk of loss or damage after the shipping courier delivers the item to your address.
  2. The customer is responsible if the shipping courier cannot deliver the item on time, due to the following conditions:
    • Incorrect or incomplete personal information & address,
    • No one is available to receive at the destination address,
    • The recipient rejects the item.
  3. If the item is returned to us, the customer is obliged to pay the shipping fee again if the error is due to the customer's circumstances.
  4. If Nathacraft sends the wrong item, please contact us via email nathacraftaccessories@gmail.com, by attaching an unboxing video without pauses and no cuts.

 

We always strive to prepare it as best as possible from the beginning, which is why we recheck each product 2-3 times during our quality control process.